FAQ – Frequently Asked Questions

1. How fast will I receive the order?

The order is prepared in 1-2 business days. Shipping to Kazakhstan takes 3-5 working days. Saturday, Sunday are days off. Shipping around the world 2-4 weeks.

2. Do you ship in Kazakhstan?

Yes, we ship all over Kazakhstan by courier service to the door. We have delivery even to the most remote settlements.

3. How fast do you deliver in Nur-Sultan?

We try to deliver orders in Nur-Sultan every day, sometimes more.

4. What is the difference between a poster and a canvas?

A poster is a print on designer paper, you need to frame it. Canvas is a print on a real canvas with a wooden stretcher, it looks like a finished painting.

5. Can I order a canvas to fit my size?

Yes, you can write to whatsapp on +77052917045 and they will tell you the prices of your size.

6. Can I order another work that I saw on Instagram, but not in the canvases section?

Yes, you can write to whatsapp on +77052917045.

7. Can I track my parcel?

It is impossible to track parcels in Kazakhstan, but they all arrive in 3-5 working days. Parcels around the world can be tracked, we send tracking.

8. I live in Australia. Will the package reach me?

Yes, we have sent parcels to more than 50 countries around the world. All packages have been delivered.

9. I want to place an order in Instagram direct Aigerim. Can I?

Unfortunately, no. All orders are accepted only through the website.

10. Is it possible to make more than A3 size?

No, a poster larger than A3 is already a print on canvas. You can choose any size there.

11. What is the difference between A4 and A3?

A4 is size 21*29.7cm
A3 is size 29.7*42cm

12. Is it possible to make a larger postcard?

Unfortunately, no. They come in standard size.

13. How can I make the payment?

Payment can be made online immediately on the website or choose to issue an invoice via Kaspi. For foreign buyers, we have paypal or pay send. Online card payment on the website is also valid.